Account Management

Request Account Deletion

This page explains how to permanently delete your AB Data Hub account and all associated personal data from our systems.

Permanent Action — Cannot Be Undone

Deleting your account is permanent and irreversible. Your wallet balance, transaction history, referral earnings, and all personal data will be permanently removed from our servers.

🗑Data That Will Be Permanently Deleted

  • Your full name, email address, and phone number
  • Your account password (encrypted hash) and transaction PIN
  • Your wallet balance and all wallet funding records
  • All data purchase, airtime, cable TV, electricity, and exam PIN transaction history
  • Your referral code, referral earnings, and referral network
  • Your profile settings and notification preferences
  • Your agent account status and reseller records (if applicable)

📋Data That May Be Retained

In compliance with Nigerian financial regulations and fraud prevention obligations, the following anonymised records may be retained for up to 90 days after account deletion:

  • Anonymised transaction reference IDs (for payment dispute resolution)
  • Audit log entries generated by administrative actions on your account

These records will not contain your name, email, or phone number, and will be permanently purged after the 90-day retention window.

📬How to Request Account Deletion

To delete your AB Data Hub account, follow one of the methods below:

1Via WhatsApp (Fastest — within 24 hours)

Send a WhatsApp message to our support team with the subject: "Account Deletion Request", including your registered email address and phone number.

2Via Phone Call

Call our support line directly and request account deletion. Our team will verify your identity and process the request within 24–48 hours.

⏱ Processing Timeline

Account deletion requests are typically processed within 24–48 hours of verification. You will receive a confirmation message once your account and all associated data have been fully deleted.

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